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GENERAL TERMS AND CONDITIONS

Passenger ticket terms and conditions

  1. This ticket is non-transferable, and issued in the passenger's name. It is valid only for the voyage for which it was issued.
  2. Passengers should be in the embarkation area at least 30 minutes prior to scheduled departure. Passengers who are not on time for sailing are entitled to a refund.
  3. Passengers are solely responsible for the protection and safe-keeping of their luggage, as well as any jewellery, money and valuables enclosed therein. The ship-owning company is not responsible for any damage to or loss of passenger luggage. The ship-owning Company is not responsible for any delay, deviation and not following of the scheduled course due to adverse weather conditions, or on orders of the Greek Ministry of Mercantile Marine, or of the Port Authorities, or due to force majeure.
  4. Passengers are not permitted to carry explosive, flammable and generally dangerous substances.
  5. Passengers are responsible for observing Port, Health and Customs Regulations.
  6. Passengers should comply with the Master's and crew's directions for maintaining order and ensuring safety aboard.
  7. During the voyage all passenger complaints should be made to the ship's Master or First Officer and, after the completion of the voyage, to the ship-owning Company or the Port Authorities.

Terms and Conditions for Vehicle transport vouchers

  1. The driver is obligated to embark and disembark their vehicle.
  2. Vehicles must be in the waiting area to be embarked one hour before sailing and in any case at the time specified in the applicable Port Regulations. Drivers who are not on time for sailing are not entitled to a refund.
  3. Vehicle passengers are obliged to alight before vehicles are embarked aboard.
  4. Passengers should have with them the items they need during the voyage. After departure, entry into the vehicle area is forbidden.
  5. Passengers are not permitted to carry explosive, flammable and generally dangerous substances.

Ticket Sales

  1. Through our website ( ). You will need a valid credit/debit card.
  2. From our Company's ticket kiosks situated at the ports of departure. Piraeus tel. (30) 2104126528 (Gate E8). Aegina tel. (30) 22970 24200 (Aegina dock)
  3. Through the network of cooperating travel agencies (call us for more details).

Ticket Collection

In order to collect your tickets you will be asked to provide your booking reference number, a valid ID of one of the passengers, as well as the BONUS CARD of Saronic Ferries (if applicable) which was used during your reservation.

Note: The email notification from our on-line booking system with your booking confirmation in NO WAY constitutes a means for any passenger to embark the vessel.

Cancellations

Up to 24 hours prior to departure: Tickets are fully refundable (for online bookings, money refunded back into the bank card/account used for your original reservation) or new tickets of same or greater value can be issued for a different date/time (also depending on availability).

Between 24 hours and 2 hours prior to departure: Tickets are NOT refundable. Passengers can only issue new tickets for a different date/time and of the same or greater value (also depending on availability).

For less than 2 hours prior to departure: No refund or amendment of tickets is possible.

Ticket Loss: In case of loss of ticket(s) passenger(s) must purchase new tickets and pay for them again.

Fares / Discounts

The fares include sea passage in selected accommodation and all port expenses. Meals and beverages are not included.

All discounts are not cumulative and only the highest discount is granted at a time, when applicable conditions are met.

Passengers entitled to discounted fares are kindly requested to state it at the time of booking and carry with them all the necessary proof documents during the tickets issue as well as the check-in procedure. Once the ticket is issued, no refunds are provided for price differences.

Pets

Pets travel free of charge in specially designated kennels on the vessel's deck. Pets are not allowed in indoor public areas. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet's valid health papers with them.